Quality Assurance Lead, 2014-2016
Retention Logic (formerly Lootsie) is a multi-platform loyalty framework for iOS, Android, Unity and browsers.
I introduced Quality Assurance into the pipeline, built a hardware laboratory, defined standards, methods and procedures for testing and shipped several SDKs. Also responsible for technical writing. Lootsie raised $3.5M in seed funding in 2015; partners included app developers across several genres, including PikPok, Nexercise, Perfect365, YouMail and JoyBits.
Quality Assurance Senior, 2010-2011
Carbine is an NCSOFT game development studio. Its first game, science fiction MMO WildStar, launched in 2014.
I set up a foundation of standards and best practices for Carbine’s future QA team.
Quality Assurance Analyst II
Blizzard Entertainment is a video game developer and publisher.
Worked on World of Warcraft and its first three expansions, StarCraft II: Wings of Liberty and Diablo III. Internally, collaborated with software developers to build and refine Blizzard’s proprietary bug and task tracking system, online customer service (ticketing) software, the company wiki framework and a robust online checklist system. Represented the company at trade shows and conventions; managed the Information Booth at the first four BlizzCons.
IT Technician / Quality Assurance
Cybernet created and managed the massively popular Adult Check AVS (age verification service).
My team built computer systems and provided ongoing technical support to a large office. I refined our auditing process, ensuring that credit card transactions were successful. Forbes estimated Adult Check’s annual revenue as $320 million in 2001.